Frequently asked questions
Everything about ordering, collection and payment.
How do I place an order?
Choose the outlet you want to order from, add items to your cart, then go to checkout. You sign in with your mobile number, pay by card, and your order goes straight to the kitchen.
Why do I need to pick an outlet first?
Each outlet has its own menu, its own prices and its own tax rate. Choosing the outlet up front makes sure everything you see is what that kitchen can actually make and what you will actually pay.
What happens to my cart if I change outlet?
Your cart is emptied, and we ask you to confirm before that happens. Items and prices belong to one outlet, so a cart cannot move between them.
Do I need a password?
No. We text a six-digit code to your mobile number and you enter that to sign in. There is no password to remember or lose.
When do I collect my order?
As soon as the kitchen has it ready. Pick your collection method at checkout — pickup or drive-thru, depending on what the outlet offers.
Can I order for a later time?
Not at the moment. Orders go to the kitchen as soon as you pay.
How is my card handled?
Card details go directly from your browser to Stripe, our payment processor. They never pass through or get stored on GrabEasy servers. If you choose to save a card, Stripe keeps it and we only ever see the last four digits.
Can I change or cancel an order?
Once an order reaches the kitchen it cannot be changed from the app. Contact the outlet directly as soon as you can — their number is on your order confirmation.
Where can I see my past orders?
Sign in and open “My orders”. Every order you have placed is listed there with its items and totals.